If you have any complaints about the service and/or conduct of Pastor Real Estate or its staff or agents, in the first instance please address your complaint, in writing, to the appropriate department head – details can be found in the CONTACT US section of the website. If your complaint is of a more general nature then please write to:


Customer Complaints

Pastor Real Estate Ltd.

48 Curzon Street



We will respond to all written complaints within 21 days of receipt.

Pastor Real Estate Limited is a Member of the Association of Residential Letting Agents (ARLA) and The Property Ombudsman.