Block Management at Pastor Real Estate
Pastor Real Estate manage a variety of unique properties throughout Central London, ranging from bespoke conversions to large purpose built apartment buildings.
Block Management is an often overlooked, but essential part of Property Management. In its most basic definition; it is the management of the common/shared areas of a residential building as defined by the terms of the Lease. In principle this sounds straightforward, though in reality, it is far more complex and involves not only the physical maintenance of the property as a whole, but also prudent financial and client management to the highest possible standard.
Through our recent acquisition of a specialist Block Management company, Pastor Real Estate are experts in Block Management. The recognised specialists in Chelsea, Belgravia & Knightsbridge, Kensington, South Kensington, Earls Court and Mayfair & Marylebone with over 250 units under management in Central London.
To lead the way in the management of prime London residential blocks in these areas, we assign a highly qualified and dedicated Block Manager to each property.
Quick to respond to issues, these managers are located in our central London headquarters in Mayfair meaning they are only minutes away from our managed properties. Our block managers generally manage much smaller portfolios than other block management agents allowing leaseholders to benefit from a much more personalised and responsive service.
We go to great lengths to establish and nurture extremely good working relationships with all of our clients.
An entirely different kind of service than the more rigid and often ‘faceless production-line services’ offered by larger block management companies and the more traditional high street surveying practices.
At Pastor Real Estate, our Block Management accounts are fully audited - and our wide network of reliable and experienced contractors come fully-approved.
We view each Leaseholder as an integral part of the property management process and by ‘going the extra mile’ to establish such good working relationships, our experience is that all parties work and communicate much more effectively.
As part of our standard services, we will provide quarterly financial reports detailing Income and Expenditure, Budget Vs Actual expenditure, balances held at bank, Leaseholder arrears, etc., all of which will be provided electronically, or by post if preferred. All information will also be available on our dedicated Tenant/Leaseholder Portal.
Company meetings would be attended on a quarterly basis, including Annual General Meeting, Directors Meetings and Extraordinary General Meetings.
We offer a dedicated Out of Hours service to all of our clients, providing peace of mind that emergency situations will be dealt with by a team of property professionals outside of our normal working hours.
To further complement our block management services, we also offer comprehensive Company Secretarial services, ensuring the statutory requirements of the company are met for and on behalf of the Company Directors.
The list below features some of the more ‘visible’ aspects of the services we administer on behalf of our clients, though this list is by no means exhaustive: -
|Cleaning / Window cleaning||Cleaning and maintenance of internal communal areas, including windows|
|Gardening & Grounds maintenance||Maintenance to all external common parts, including Play Areas, Flood defences and drainage channels|
|Repairs||Repairs to the fabric of the buildings, fixtures, fittings and finishes, in and about the communal areas|
|Parking control||Administration of new or existing parking control scheme to preserve the available parking for all residents|
|Vehicle gates||Ensuring vehicle gates are operational and any necessary repairs are arranged accordingly. This includes an annual maintenance and contract reviews|
|Utilities||Electricity to power any lighting in internal and external communal areas of the Development, and any communal water and gas supplies|
|Management of on-site staff||Full management of any Caretakers / Concierge staff including day to day liaison, annual appraisals, wages, pension, etc.|
|Leisure facility maintenance||Ongoing management of Swimming Pools, Saunas, Steam Rooms, Gyms and/or other types of leisure equipment situated at the property, including testing & compliance|
And equally as important, though sometimes less visible: -
|Health & Safety||Ensuring safety standards are met in the internal and external communal areas by undertaking regular Health & Safety / Fire Risk and Asbestos surveys where required|
|Insurance||Ensuring that the buildings, external areas and any installations such as gates, lifts, etc., are insured in accordance with the terms of the leases|
|Out of hours cover||Providing reactive repair services outside of normal working hours (after 18:00 and before 09:00 on weekdays, 24/7 during weekends and bank holidays)|
|Tenant Portal||Enabling Directors and Leaseholders to logon in order to review financial information, make service charge payments, read the latest notices, etc.|
|Budgeting||Calculating a proposed annual service charge budget based upon the estimated and actual expenditure for each financial year|
|Issuing Service Charge demands||Obtaining approval from the directors of your Management Company and issuing demands for payment of service charge based the approved budget|
|Keeping records||Maintaining leaseholder service charge accounts, contact information, accounts, etc.|
|Client Liaison||Liaising with leaseholders and owners and responding to queries when reasonably required|
|Arrears recovery / Credit Control||Ensuring outstanding Service Charge funds are recovered from any Leaseholders in arrears as expediently as possible (in line with current procedures)|
|Contract procurement||Reviewing all existing maintenance contracts and undertaking tender review exercises where required|
|Company Secretarial||Administration of all Company requirements, including acting as Registered Office of the Company, Submitting Company Accounts and annual Confirmation Statement|
We believe that the right level of expertise is vital for the successful management of any property, that is why our team consists of the best people within the industry. While our team may be small when compared with some other agents, we offer a tailored, boutique management service to all of our clients.
Head of Block Management
Christopher Fitch MIRPM AssocRICS
0203 195 9595
Chris has worked in the Block Management industry for the past 16 years and joined Pastor Real Estate to head up the Block Management Team in December 2018, having previously been Director of Property Management at his last company where he helped to expand the portfolio through his dedication towards client-focused management.
Chris is a full Member of the IRPM as well as an Associate of the RICS and has helped to pioneer a variety of working methods throughout his career to improve the overall client management experience, such as introducing electronic Site Survey Applications and online Tenant/Lessee Portals to allowing clients to see every piece of information at their convenience.
As well as overseeing all day to day operational matters across the portfolio, Chris is currently working on a project to bring real-time updates to clients via text message and integrate video calling into a mainstream method of daily communication.
0203 195 9595
Having worked in the industry as a Financial Administrator for the past 20 years, Maria has expert knowledge of the inner-workings of block management finances and has already helped to further improve client reporting and the collection of service charge arrears since joining our team.
Maria is currently focused upon delivering proactive and real-time banking information to our clients through the use of our bespoke property management software, which will allow our clients to see their current bank and reserve fund balances when logging in to the tenant/lessee portal.