If you have any complaints about the service and/or conduct of Pastor Real Estate or its staff or agents, in the first instance please address your complaint, in writing, to the appropriate department head – details can be found in the CONTACTS section of the website. If your complaint is of a more general nature then please write to:
Pastor Real Estate Ltd.
48 Curzon Street
We will respond to all written complaints within 21 days of receipt.
Pastor Real Estate Limited is a Member of the Association of Residential Letting Agents (ARLA) and The Property Ombudsman.